EWOV is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water customers with free, accessible, informal and fast dispute resolution.
For customers with complaints, we use alternative dispute resolution processes to resolve disputes impartially, informally and quickly. We aim to make fair and reasonable decisions, taking into account the circumstances of the case, good industry practice and the law. For customers with general enquiries, we provide advice, information and referral.
From the cases we receive, we identify systemic issues and report these to the energy or water company and regulators so that they can be addressed.
We publish information about energy and water complaints, issues and trends.
We work with energy and water companies, regulators and consumer groups to drive customer service improvements and help prevent complaints.
Website www.ewov.com.au
Read about the new rights for energy customers from January 2019
