This guide details referral pathways for Homelessness Emergency Accommodation Response Team (HEART) clients to localised Mental Health and Alcohol & Other Drugs support services in the Eastern Region. Please note that HEART clients will be prioritised through these referral channels. Please also note that the HEART agency that referred the client will remain engaged as a support for the client whilst they remain in HEART. The information contained in this guide is current as of October 2020 and is likely to change. Please check relevant service websites for the most current access information as required.